Shipping Policy
Order Processing Lead Time
- We ship from Kuala Lumpur, Malaysia.
- An email with tracking link will be sent to your mailbox after your order is fulfilled by our team.
Items |
Processing Time |
|---|---|
Ready Stock |
2 to 3 working days |
Personalised Items |
1 month |
Location |
Estimated Time of Delivery |
|---|---|
Peninsular Malaysia |
3 to 5 working days |
East Malaysia (Sabah & Sarawak) |
5 to 7 working days |
*The delivery time above is just an estimation. The delivery time might be longer during the holiday seasons or in the outskirt areas.
Shipping Rate
All shipping charges will be calculated automatically when you check out.
Kindly take note that YF Jewellery reserves the right to change the courier delivery company for your order under unavoidable circumstances.
Order Tracking
After submitting the order, you will receive a confirmation email stating the expected delivery date. You are able to track the status of your order when you purchase products at our website. After the order is packed and shipped, you will receive a shipping notification email with the order tracking number and the tracking link of the selected shipping company. Just click the link, enter your tracking number, and then track the status of your order.
- Please make sure that the delivery address and mobile number are accurate for smooth delivery. We are not responsible for any delivery failure or loss of parcels due to incorrect address.
- If the address provided is a public address such as a workplace, shopping mall or university, kindly provide more details such as lot number, department or shop name.
- We are not liable for any damage or loss that may occur during shipping.
Parcel Unpacking Video Recording
To ensure your rights and safety when purchasing gold, we have implemented a special parcel unpacking video recording and claims procedure. You are required to video record the entire process of unpacking your parcel. This video recording will serve as evidence of the transaction process to ensure the integrity of the goods during transportation.
If you discover any issues upon receiving your parcel, contact us as soon as possible. We will assist you in contacting a third-party shipping company for compensation in case of damage or loss during transit.
We aim to provide you with the safest and most reliable shopping experience through these measures, safeguarding your rights and the value of your purchase. For any questions or further information, please feel free to contact us.