Shipping Policy

Order Processing Lead Time

  • We ship from Kuala Lumpur, Malaysia.
  • An email with tracking link will be sent to your mailbox after your order is fulfilled by our team. 
Items  Processing Time
Ready Stock 2 to 3 working days
Personalised Items 1 month

Location Estimated Time of Delivery
Peninsular Malaysia 3 to 5 working days
East Malaysia (Sabah & Sarawak) 5 to 7 working days

Shipping Rate
All shipping charges will be calculated automatically when you check out. 

Order Tracking
After submitting the order, you will receive a confirmation email stating the expected delivery date. You are able to track the status of your order when you purchase products at our website. After the order is packed and shipped, you will receive a shipping notification email with the order tracking number and the tracking link of the selected shipping company. Just click the link, enter your tracking number, and then track the status of your order. 

Shipping Service
No matter what exemption the shipping company may have with you, all parcels must be signed. The person listed on the invoice must sign to receive the package. All deliveries take place on weekdays from Monday to Friday. 

Parcel Unpacking Video Recording
To ensure your rights and safety when purchasing gold, we have implemented a special parcel unpacking video recording and claims procedure.

  1. You are required to video record the entire process of unpacking your parcel. This video recording will serve as evidence of the transaction process to ensure the integrity of the goods during transportation.
  2. If you discover any issues upon receiving your parcel, you can file a claim with the shipping company using the video recording as evidence.
We aim to provide you with the safest and most reliable shopping experience through these measures, safeguarding your rights and the value of your purchase. For any questions or further information, please feel free to contact us.


  • Kindly take note that YF Jewellery reserves the right to change the courier delivery company for your order under unavoidable circumstances.
  • The delivery time above is just an estimation. The delivery time might be longer during the holiday seasons or in the outskirt areas. 
  • Please make sure that the delivery address and mobile number are accurate for smooth delivery. We are not responsible for any delivery failure or loss of parcels due to incorrect address. 
  • If the address provided is a public address such as a workplace, shopping mall or university, kindly provide more details such as lot number, department or shop name. 
  • We are not liable for any damage or loss that may occur during shipping.